The Consumer Council of Thailand (TCC) has reported that most consumer complaints in the first quarter of this year related to COVID19 insurance.
TCC Secretary-General Saree Ongsomwang said more than 60% of complaints are about COVID insurance, followed by online shopping and health-related products.
The Consumer Council has received more than 8,000 complaints in the past six months (double last year), with a potential of 15,000 by the end of 2022.
Saree noted that now that there are so many people online, there are more scam victims than ever before. She, therefore, emphasized the need for immediate action by integrating the databases of all organizations, as this would allow a faster and more effective response.
The Electronic Transactions Development Agency, ETDA, meanwhile, reported more than 54,000 complaints filed with the organization, including 34,000 online purchases.
The agency warns consumers to exercise caution when dealing with online business transactions, especially when it involves sensitive information.
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